The business support systems (BSS) domain encompasses the systems designed to support business processes including billing, CRM, marketing/sales support, partner management, and more.
It Handles business operations and is customer centric, done by operations team and they report to operations officers.
Customer Care and Billing — masters account, invoicing, payment processing, taxes, bill calc, rating, discounts, cycles (if any), adjustments, ERP interface, recurring charges, credit management.
Customer relationship management (CRM) — masters customer record, product catalog, order entry, contract, trouble management, SLA violations, service order, order status.
Sales force automation (SFA) — manage the sales process, product configuration, eligibility, custom contract negotiation, RFI/RFP processes, SLA negotiation, upsell
Decision support (DSS) — market analysis tools, pricing analysis, data warehouse
Fraud management-
Revenue Mangement-
Partner Relationship Managemnet-
Collection-
E Commerce-
Enterprise Information Portal -
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