Introduction : Generic Data Model for Telecommunication Services

Telecommunications companies are concerned with issues such as the following:
1) How can we build and support high-quality telecommunications networks?
2) How can we build innovative products and services to enhance communications?
3) How can we improve customer service and satisfaction with our offerings?
4) How can we maximize revenues and minimize costs?
5) How can we ensure that our systems accommodate the fast technological pace within telecommunications?

To answer these types of questions, telecommunications enterprises need to track information about the following:

1) The people and organizations they are concerned with, namely, telecommunications carriers, billing agents, distribution channels,
customers, suppliers, employees, and internal organizations.
2) Their network infrastructure including network components, assemblies, circuits (logical configurations providing communications
channels), issues regarding the network, and availability of the network. This is sometimes referred to as service provisioning, which
includes network engineering, construction, and turn-up.
3) Service orders and repair orders. There is a need to be able to order telecommunications services and items, easily activate service, and
track repair orders to fix problems.
4) Invoice and billing data.
5) Products, product deployments, and deployment usage.
6) Work effort management to monitor projects to construct and repair network facilities.
7) Budgeting and accounting information.
8) Human resources management.

The main subject areas for the generic Telecommunication Data model is as follows:


People and Organizations in Telecommunications
Telecommunications Products
Order
Delivery
Invoicing